5 Steps for securing your VoIP systems
A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system were to break down, even for just a day, you could suffer significant losses in productivity, profits, and customer trust. For this reason, you should secure your […]
Computing the ownership cost of a VoIP system
Voice over Internet Protocol (VoIP) systems are tried and tested tools for business agility and continuity, so it’s no wonder that many companies use them. But they also come with ownership costs that you should anticipate. Read on to learn more. Upfront costs Upfront costs are largely determined by the manner in which you acquire […]
Why call recording is advantageous for businesses
It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality. In turn, you can reap the following […]
Here are the basics of different VoIP systems
Should you consider adopting new phone systems for your business? To help you decide, we’ve defined the various types of phone systems, their different life cycles, and technology options in the past and the present. Different phone systems Today’s businesses still use landlines to connect with various stakeholders, such as customers, investors, and suppliers, to […]
AI-powered VoIP: What businesses can expect
Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a whole new level. Here are the things it can offer your business. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically […]
Empower your mobile workforce with VoIP
Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office […]
What are the different VoIP options for SMBs?
Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs. What’s a hardphone? A hardphone functions like a normal phone, but it’s connected to your business’s IP network […]
VoIP business phones: Are they right for your company?
Should you consider adopting Voice over Internet Protocol (VoIP) phone systems for your business, or will legacy phone systems suffice? The decision will ultimately boil down to which technology can best address your business needs. To help you decide whether VoIP is right for your company, read on about this phone technology that’s enabling organizations […]
5 Tips to combat VoIP eavesdropping
Eavesdropping is a form of cyberattack that has been around for years. Cybercriminals have been listening in on Voice over Internet Protocol (VoIP) phone calls since the technique was proven to be effective in obtaining valuable information, and they are showing no signs of stopping their malicious activities anytime soon. Fortunately, there are some things […]
Considerations for selecting a VoIP system
Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and have become a necessity for many organizations. […]